Shipping policy

Here's a professional Shipping Policy for Green Wood Creative Goods:

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Green Wood Creative Goods. We are committed to creating and delivering high-quality handcrafted and personalized products as quickly and carefully as possible.

Processing Time

Most orders are processed within 1–5 business days. Personalized, engraved, and custom orders may require additional production time depending on design complexity, order volume, and seasonal demand.

Orders are processed Monday through Friday, excluding holidays.

Shipping Methods

We ship orders using trusted carriers such as USPS, UPS, and FedEx. Available shipping options and estimated delivery times will be displayed at checkout.

Delivery Estimates

Estimated delivery dates are provided for convenience and are not guaranteed. Delivery times may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information. Customers are responsible for monitoring shipment progress using the provided tracking number.

Shipping Address Accuracy

Please ensure your shipping address is correct before completing your purchase. Green Wood Creative Goods is not responsible for packages shipped to incorrectly entered addresses.

If a package is returned due to an incorrect address, additional shipping charges may apply to resend the order.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us. We will assist in working with the shipping carrier to locate the package; however, delivery delays caused by carriers are outside of our control.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and provide:

• Your order number
• Photos of the damaged item
• Photos of the shipping packaging

We will review the claim and work to provide a replacement or other appropriate resolution.

Custom and Personalized Orders

Because custom, engraved, digital, and personalized products are made specifically for each customer, these items are non-returnable and non-refundable unless they arrive damaged, defective, or incorrect due to our error.

International Shipping

International shipping may be available for select products. Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

Questions

If you have any questions regarding shipping, please contact us:

Green Wood Creative Goods

Email: greenwoodcreativegoods@yahoo.com

We appreciate your support and look forward to creating something special for you.